Shipping policy
Shipping Policy
Order processing
All orders are processed and shipped within 1–5 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. During busy seasons or promotions, processing may take slightly longer, and we'll let you know if there's a delay with your order.
Shipping destinations
We currently ship within the United States only. We do not ship to P.O. boxes or APO/FPO addresses at this time.
Shipping rates and delivery times
Shipping costs are calculated at checkout based on your order and location.
- Standard Shipping: 3–7 business days after your order ships. $9.99
- Free Standard Shipping on orders over $75
Delivery times are estimates from the carrier and begin once your order has shipped, not from the date it was placed. With processing time, most orders arrive within 4–12 business days of purchase.
Order tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Incorrect addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If you notice an error, email us at info@nojunkfoodzone.com right away. We can update the address if the order hasn't shipped yet.
Lost, stolen, or damaged packages
If your package arrives damaged or its contents are spoiled or leaking, contact us within 7 days of delivery with your order number and photos, and we'll send a replacement or issue a refund. If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local post office, then contact us within 7 days and we'll help look into it with the carrier.
Weather and heat
Some of our products, like olive oil and vanilla extract, are shipped in glass bottles. During extreme weather, we may briefly hold shipments to protect product quality, and we'll notify you if your order is affected.
Questions?
Contact us at info@nojunkfoodzone.com. We're happy to help.